OneVu

The ability to show in Customer Service Vu markers like Blind/Potentially Violent etc.

In OneVu & CsVu the dates shown in the Timeline don't include the year, making it difficult for the advisor to see when the customer called in once the Portal is in its second year. Current Date Formats are: > Person logged in February 27th, 06:45 pm > Call Started October 21st, 10:42 am I propose you change the date part to 'February 27th, 2022 06:45 pm

Problem In CSVu it is mandatory to provide DOB when it should not be. Solution Make DOB optional and ensure the citizen accessing their account does not need to provide DOB where the council created the account for them.

The purpose of this is to enable your printers to know whether to print a bill or not without requiring any back office eBilling functionality. It contains the details of everyone registered for a given department and: The account number they're linked to The notification types Whether they are opted into eBilling/eNotifications Whether their opt in method was Email (standard), Email ( GOV.UK Notify), Facebook Messenger, WhatsApp

Previously, where the back office application was Northgate we would need to retrieve bills/notifications to present to a customer from your own server. I.e. You'd be responsible for both creating the bills/notifications in the correct format as well as hosting infrastructure holding all bills/notifications and ensuring the maintenance of this infrastructure. In this release we have upgraded each 'silo' so that you can take the bills/notifications in the correct format (i.e. you remain responsible for this) and send them (using our Bulk Import tool) automatically into the IEG4 Cloud where they're indexed against the appropriate reference.

A new back office integration enabling businesses in BIDS to: authenticate view their account details sign up to eBilling view bills

Add the following to Business Rates for Northgate: • Instalment plan including dates/amount etc. • Details of all recovery for the current and previous years • Details of special arrangements in place

New back office silo that enables landlords in councils using the Northgate back office to: Authenticate Search for tenant View benefit claim info View payment schedules/noticiations

This API enables 3rd Party systems to update the timeline in OneVu/CS Vu.

Being able to search for a customer by telephone number