Benefits - eChanges

Under the what do you wish to claim question separate out HB and CTS. This will enable customers who pay rent but get UC to apply for CTS only and not complete the rent pages. This will also remove the need for us to make a decision on to refuse the HB.

Please can we look at adding the option to request the forwarding address for non-deps when we are informed they have moved out

The HB/CTR CiC form currently allows reporting of the an award of or a change in DWP/HMRC income but not allow customer to report that it has ended (e.g. end of WTC, ESA etc.). During trial of the form our staff would regularly get questions from customers who wanted to report it but could not find where to do so. Please could this option be added.

It would be better if a person could indicate they receive UC ABOVE the list of the DWP benefits

The ability to automatically suspend a claim when certain changes happen. I.e. increase in wages.

To have an inclusive product for trans, intersex and non-binary users that meets GDS standards, we should: Only ask for someone's gender if we really need it to process an application Allow people to select another gender, not just Male or Female and give people the ability to self identify.

It would be better if change in income is ABOVE change in household. Because if you report say your partner has moved out or died and you report another change say your income has changed. This will still ask questions about the partners income despite you saying they are no longer resident.

Or HB eCiC verifies the customer's details ensure that the form is indexed to the correct case in our dms. Allow back office staff different access from the public to start an eCiC form by entering only a customers claim reference (instead of a customer's name, DOB, NINO, etc). This will save officers time filling out an eCiC form if they are called to help a customer over the phone or at the front desk. They will just need to verify the customers ID as they already do.

Ability to make questions about ground rent / pitching fees only appear by living situation type not all private tenants

If a user enters an amount, say savings, with an amount in the thousands they might add a comma i.e. 1,000.00. However the comma is seen as a separator so changes to 1.00. We need to make this smarter.