Blue Badge Platform

Create person - one of options for gender on Gov.uk is "I identify in a different way" so should be option along with Male and Female for gender.

The ability to filter all target indicators for the stages that have a set target value within work items. The user will be able only view cases based on the level of SLA. This will be useful to identify applications that are awaiting customer information, payment, or documents or dormant cases that have exceeded expected return periods.

In order to identify automatic applications more easily can you please include the following tags: Types of Application: New Application / Renewal / Replacement / Cancellation Types of eligibility: WA, PIP, DLA If person is over 80 Category of Application: Walking Disability or Hidden Disability

To enable workflows to be backtracked in the case of user error etc.

When an error is highlighted in the integration queue, the reason for the error is difficult to decipher from the error text shown. At times we have not been able to clearly work out why an error has occurred. Could the error reason please be made clear so that it can be correctly fixed. An error message alert would also be a big help to avoid badge requests sitting in error for any length of time unnoticed.

Online applications display the type of application under the online application tab (PIP, DLA, Hidden Disability etc). Can this data be displayed on the work items screen. This would quickly allow us to pick out why an applicant has applied, so cases can be allocated to individuals with different skill levels.

If the applicant is in receipt on a Blue badge the system will check the its database, and if not found will auto check the National BB Manage. If Blue badge has been issued, the system will suggest that the applicant is also eligible for a Freedom pass & Taxi card. The DfT ask on the BB form within the declaration that the ‘issuing authority may offer other services that may benefit you' The system user can then progress CT workflow to issue.