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Council Tax - Online Forms
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Council Tax - Online Forms

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Northgate SPAR Create Special Arrangement
SPAR to include Closed accounts. Currently we can only create a Special Arrangement on an open account, but we should also be able to do this on a closed account.
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documented ready for dev

All - COA - Smart Account Messaging
When an RPO process completes we know the customer's new account number on Move In and Move Within. We should automatically Email / SMS them the details of this along with a link to the OneVu / CitizenVu page to register.
2
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documented ready for dev

Northgate - All Forms - Suppress billing where process fails
If a process fails with Northgate integration we have logic to create a new step that dynamically changes the document code. We should, where the back office is Northgate, always also suppress billing to ensure bills don't get issued inaccurately.
2
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documented ready for dev

Northgate - COA - Calculate new bill on terminated account
Failures have occurred on this stage because no account number is provided on the Bill Account API call. See example: VSFLQWJR
1
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documented ready for dev

Northgate - COA - Create empty property discount on property being moved into
This step is failing because another type of discount is already in place. To prevent this we need to ensure we check for the presence of both occupancy, disregard discounts and remove them where they exist for the period of time we are trying to do the award. Southwark - WHTHKSWN
1
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documented ready for dev

Capita - Request a Refund
Automate Refunds into the Capita back office
1
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documented ready for dev

Civica Discounts/Exemptions
Automate D/Es into the Civica back office
1
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documented ready for dev

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