Or HB eCiC verifies the customer's details ensure that the form is indexed to the correct case in our dms.

Allow back office staff different access from the public to start an eCiC form by entering only a customers claim reference (instead of a customer's name, DOB, NINO, etc). This will save officers time filling out an eCiC form if they are called to help a customer over the phone or at the front desk. They will just need to verify the customers ID as they already do.