The ability for customer service staff and citizens to record whether an FAQ has answered a question the customer/they had.

The mockups below show how this could appear in CS Vu alongside the 'Transcript button' on the right.

Where a user clicks that an issue FAQ has not answered a question a UI like the second screenshot should appear. The options in the drop down would be controllable by the council.

The result of all like/dislikes should be recorded for reporting.

The data collected where there's an issue should be able (via setting) to automatically kick off a trackable process in OpenProcess.

User Story:

As a

Customer services manager

I would like to

Enable citizens to be able to report issues with an FAQ/content in OneVu

So I can

Establish which FAQs/content needs to be enhanced/added to etc.